Gmail Deliverability Issues and Security

Gmail Deliverability Issues and Security

If you're experiencing problems receiving email for orders/notifications, this is an issue with deliverability to Gmail due to DKIM/SPF requirements. All goes back to best effort, but it looks like Gmail has now blocked mail deliverability for failing domains.


The only way around this is for the user to set up an SPF record for their domain name to allow 184.178.213.192 to send email as their domain. Here is the syntax for any user experiencing this.

Type: TXT
Host/Name: http://DOMAINNAME.com
Value: v=spf1 a:184.178.213.0/24 ?all

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