General
Migration Customer Checklist Template
Hello, Use this checklist to help make sure your version 7 license is functional before completing the migration: Click every page and inside every Text element to remove extra spacing caused by migration (Nothing needs to be checked or clicked, you ...
Restore License in Admin Portal
1. Log into the Admin Portal: https://www.storesonlinepro.com/admin. The login credentials are the same as the ones for IDB. 2. Search the license in "Account ID." If it comes up, right-click and select "Delete." Wait for the email confirmation that ...
Set up UPS shipping
Set up a UPS shipping calculator 1) Be sure UPS account is registered and set up in Products:More > Shippers Follow instructions to register an account with UPS 2) Add UPS shipping methods (Ground, Next Day Air, etc) in Products:Price Sets > Shipping ...
How to Update Payment Information (Inside of Keychain)
1) Log into Keychain by clicking here. 2) Click "Status." 3) Click"Update" to update your payment information. *If you are taken directly to your builder after logging in, click on "Administrator" in the upper right-hand corner of the builder and ...
Error: Unrecognized email address
To resolve the error "unrecognized email address" when attempting to login into Keychain, you will need to create a main login for that license. Before starting make sure you have: -the license number they are unable to log into -their email address ...
Upload a File
1) Click Files 2) Click the "+" 3) Select "Add File." 4) Click "choose" 5) Search your computer for your files. Click to select your file. 6) Click Open. 7) To add more files (you can add up to 5) click "choose" again. 8) Click "Upload" when you are ...
Change Product Weight
1) Click “Products.” 2) Double click on the product you would like to edit. 3) Scroll down to the “Options” box to change the weight. 4) Click the gray back arrow labeled “Products” to save your changes.
How to Edit Design Width
To increase the design width: 1) Under the “Site” menu, click “Design.” 2) Click “Design Options” icon in the bottom right of the browser (icon will be a painter’s palette). 3) While under “Theme” click on “Options.” 4) Click the drop-down menu next ...
How to Edit Robots.txt file-Template
Hello , Below are instructions for how to change/update your robots.txt file. Please know that before you begin you will need to have downloaded the third party program FileZilla onto your computer. You can find instructions for setting up FileZilla ...
DNS Record Request Complete- Template
Hello, We received your DNS configuration request and the DNS record update is now complete. While records may only take a few hours to update, please allow up to 24-48 hours for propagation.
How to Create Anchor
How to Create Anchor in Text Element: 1) Under "Site" Menu on the left hand side of the Builder 2) Select "Pages" 3) Double Click on the page you want to add an anchor to 4) Select "Elements" tab on right side of Builder 5) Select Text Element you ...
Site Down- Troubleshooting
Live site down- (If multiple merchants contact us about down sites, our system is likely down. Take information quickly and let them know we are escalating the matter to engineering as urgent. Create a master ticket and send to engineering as ...
How to disable site (temporary)
1. Under the “Publish” menu click on “More.” 2. Click on “Manage” under “Options.” 3. To disable site, toggle the button next to “Options” to “on.” To re-enable your site, simply republish or toggle the button “off.” Please Note: Disabling a site ...