General
How to add Page to Page list on Page/Background:
How to add Page to Page list on Page/Background: 1) Under "Site" menu on left side of builder 2) Select "Pages" 3) Double click on the Page or Background you wish to update 4) Click "Elements" tab on right side of builder 5) Double click "Page List" ...
How to use Form Variations for Editable or Decision element AND Setting up the Ordering rule Variation Form Question Condition:
How to use Form Variations for Editable or Decision element: 1) Under "Site" Menu on left side of builder 2) Select "Forms" 3) Double Click on the "Order Form" 4) Select "Elements" tab on the right side of the builder 5) Click the "+" icon at the ...
How to add .html code to your pages using code element:
How to add .html code to your pages using code element: 1)Under the "Site" Menu, on left hand side of the builder 2) Select "Pages" 3) Double click on the page you wish to add the code to 4) Click "Elements" on the right hand side of the screen 5) ...
How to add Shipping Method: AND How to add Shipping ordering rule to Shipping Methods:
How to add Shipping Method: 1. On left side, click "Price Sets" 2. On right side, locate "Shipping Methods" 3. Click "Add" 4. Choose shipping method and click "Add" 5. To save change, click "US" arrow on top left How to add Shipping ordering rule to ...
How to Disable your Site: Under Construction Turn off Site in Builder
Please follow the below instructions to temporarily disable your site. *The Disable Site option allows you to remove your account files from the Internet. For example, if this option were turned On, you could not visit your published site on the ...
How to Export/Download Files from Builder:
How to Export/Download Files from Builder: 1) Under "Site" menu on left side of builder 2) Select "Files" 3) Within the search bar type your files name to find it 4) Right click file and click "Download"
How to Add Favicon
Favicon is not created by uploading a site image. The customer will need to create a favicon.ico external to the builder, then upload it to their files. Favicon must be 16x16 pixels, and added to Files Uploaded folder as Favicon.ico before using the ...
How to Restore to a Previous Publish:
How to Restore to a Previous Publish: 1) Under "Publish" menu on Left side of Builder 2) Select "More" 3) Click on "History" 4) Right click the most recent publish from before the change occurred and click "Restore"
Mobile Version How to turn on Mobile Site
Most current smart phones are able to fully access your desktop site with no issues, but we also have a mobile option within the builder. The Mobile Option does help with older mobile phones, and give a simpler version on your website. To Edit and ...
How to view Card information from completed orders:
How to view Card information from completed orders: 1) Under the "Fulfillment" menu on the left side of the builder 2) Select "Orders" 3) Double click the completed order 4) Click the gear icon at the bottom right corner of the builder 5) Select ...
How to add Code within Template Background
How to add Code within Template Background: 1) Under "Site" Menu on Left hand side of Builder 2) Select "Design" 3) Click on the Gear symbol on the right bottom corner of the Builder 4) Select "Customize" 5)Under "Template" Select "Background" Here ...
Website Not Secure - SSL Certificate Needed
Making your website HTTPS compliant for Google As a follow up to an email that was sent to customers starting on June 11, 2018 with notification of the HTTPS Upgrade option, this document will provide additional instructions on obtaining an SSL ...
Broken Links and Redirects
Broken Links: Data in the Broken Links section of the builder can be generated any number of ways, including bots gathering statistical data for websites, users who type a path incorrectly into their browser, or back-links on other sites that are not ...
How to add Processor Paypal website payments pro
Make sure to create your Paypal Website Payments Pro through the following link before making these changes. https://www.paypal.com/us/webapps/mpp/accept-payments-online How to Add Processor "Paypal Website Payments Pro": 1) Under "Products" Menu on ...
How to create Blog, how to add Blog to Page
How to create a Blog: 1) Under "Site" Menu on left side of Builder 2) Select "Blog" 3) Click on "+" symbol at the bottom of the Builder 4) Here you can create your blog Entry and access comments. * All Entries start as Drafts and Draft must be turned ...
how to add Products, multiple product images, product list, product categories, Product category list
How to Add product: 1) Under "Products" menu on Left side of Builder 2) Select "Products" 3) Click on the Gear at the bottom right corner of the Builder 4) Click "Add Product", "Standard Product" 5) Here you will add a "SKU" and "Name" The name will ...
How to add Suspend Ordering Rule
How to add "Suspend" ordering rule: 1) Under "Products" menu, on the left hand side of your builder 2) Select "Price Sets" 3) Double click on "Ordering Rules" 4) Click on the "+" button at the bottom of page 5) Select "Standard" 6) Rename to "Order ...
How to Add New Processor and How to Change Payment Methods
How to Add New Processor: 1) Under "Products" Menu on the Left side of Builder 2) Select "More" 3) Click on "Processors" 4) To add a new Processor: Click on the Gear at the bottom of builder and select a processor from the list available. *Make sure ...
How to add Discount Code to Order Form and Ordering Rule
How to add Discount Code to Order Form: 1) Under "Site" menu on the left side of Builder 2) Select " Forms" 3) Double Click "Order Form" 4) Click "Elements" Tab on right side of Builder 5) Click "+" at bottom of Builder 6) Hover over "Input" and ...
Member Login, Customer Groups, How to add Login to pages
Member Login- How to move Customers to Access Member Group: 1) Under the "Fulfillment" menu on the left side of Builder 2) Select "Customers" 3) Click on "All Groups" 4) Here you can double click customer and select the "Access" tab to add a customer ...
How to make Product Downloadable:
How to make Product Downloadable: 1) Under "Products" on Left side of Builder 2) Select "Products" 3) double click on the product you want to change 4) Click on "Downloadable" tab on the Right side of Builder 5) Add File to be available to customer ...
How to Export products and Import products
How to export Product Information 1)Under the “Products” Menu on left hand side of the Builder, select Products 2)Click on the Gear at the bottom right corner of the screen 3)Select Export Products 4)Choose XML; Excel; or Tab Delimited from the ...
How to add Meta Tags to Pages
How to add Meta tags to pages: 1) Under "Site" menu on left side of builder 2) Select "Pages" 3) Double click on the page/background you wish to add meta tag to 4) Click "Meta" tab on the left side 5) Click the "+" icon on the bottom left of builder ...
How to make product Tax Exempt
How to make product tax exempt: 1) Under "Products" menu on left side of builder 2) Select "Products" 3) Double click on the product you wish to make Tax exempt 4) Within "Basic Product" page under "Price Set" 5) Double click on the Price Set 6) Here ...
Mobile Friendly How to Edit or Turn on Mobile Site
Most current smart phones are able to fully access your desktop site with no issues, but we also have a mobile option within the builder. The Mobile Option does help with older mobile phones, and give a simpler version on your website. To Edit and ...
Support Instructions for Migration V4 to V7.0
MIGRATION: 1. When the customer is ready to migrate, log into 4.0 admin: storesonline.com/admin/login 2. Search for the 4.0 license. a. If the license appears, move onto step 3. b. If the license does not appear, the ticket must be sent to Dan ...
How to add products to product list:
How to add products to the product list: 1) Under "Site" menu on the left side of the builder 2) Select "Pages" 3) Double click on the page you wish to add your product/s 4) Click on the "Elements" tab on the right 5) Double click on the "Product ...
How to add products to product list:
How to add products to product list: 1) Under "Site" menu on left side of builder 2) Select "Pages" 3) Double click on the page you wish to add your product/s 4) Click on the "Elements" tab on the right 5) Double click on the "Product List" element ...
How to Add Decision Element to Order Form:
How to Add A Decision Form Element to Order Form: 1) Under "Site" Menu on left side of builder 2) Select "Forms" 3) Double Click on the "Order Form" 4) Select "Elements" tab on the right side of the builder 5) Click the "+" icon at the bottom of the ...
UPS API ACCESS
It appears that the API we use to register the API access with UPS has been removed. We do not have an ETA on the replacement, so we would need you to request API access token from UPS directly by logging in and going to ...
How to Create Form, Add Form to Page, & Add Notification to Form
How to create a form: 1) Under "Site" on the left side of Builder 2) Select "Forms" 3) Click the "+" icon at the bottom 4) Name your form *Here there are many different options you can select to make this form custom to your needs * 5) Under ...
How to turn on/off Paypal Express checkout button
How to turn on/off Paypal Express checkout button: 1) Under "Products" menu on left side of builder 2) Select "More" 3) Double click on Processors 4) Click "Paypal Website Payments Pro" 5) Here you can toggle "on" or "off" the "Use express checkout" ...
How to add variations to products
How to add Product Variations: 1) Under "Product" menu on Left side of Builder 2) Select "Products" 3) Right click on the product you wish to add variations to and select "Edit" 4) Click on the "Variations" tab on the right side of the Builder 5) ...
Email Closing
If you have additional questions, please contact customer support at help@supportservicesteam.com , or use the links below. Thank you and have a great day! Thank you, Storesonline Customer Support Contact Customer Support Chat – ...
How to add favicon to website
*Favicon image must be created outside of the builder then uploaded to the site files. Image must be 16x16 pixels.* How to add Favicon to website: 1) Under "Site" menu on left side of builder 2) Select "Pages" 3) Double click on the page or ...
License Deactivation Confirmation Template
Hi xxx, This email is in regards to your request to cancel billing and hosting services. I have just received confirmation that license xxxxxx has been deactivated and billing has been canceled. If you have any other questions please feel free to let ...
Pop server Information
POP Server: popavail247.com Username: Avail Email address to retrieve messages for PW: Crexendo Keychain PW SSL: Use SSL Port 995 SMTP & IMAP not supported.
Export Order Information
Hello, We received your Support Request Form, asking for assistance on exporting order information. You are able to export order information between 2 specified dates as XML, Quickbooks, or Tab Delimited. Please follow the below instructions on how ...
Restore to Previous publish- Template
Hello, We received your Support Request Form, asking for assistance on how to Restore to a previous Publish. Please follow the below instructions to complete your changes. Please note, only the last three publishes can be restored. These will have a ...
Cannot access license from keychain
If a customer would like to access one of their licenses to work on and they do not see it in their keychain, you will need to create a login for them given they already have an active hosting subscription for at least one other license. 1) In IDB, ...
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